New online service empowers healthcare organizations to complete the patient billing cycle, increase collections and reduce phone call volume.
IRVINE, California, September 27, 2010 — TrustCommerce has partnered with The Blackhawk Statement Group to deliver PCI-compliant online payment services. By integrating with Blackhawk, patients now have a fast and secure way to make payments via the Internet. Typically, patients have only been offered the ability to mail or phone in payments. This added convenience enables healthcare providers to improve customer service, reduce operating costs, and increase collection rates.
The Blackhawk solution allows patients to manage their healthcare bills proactively. Logging into a secure server, they can view and pay open invoices, statements, and more—all from a central location.
“Online payments are processed real-time, so money is transferred from patient to healthcare organization much faster than payments sent via US Mail.” says Rob Utter, Exec. VP/COO, The Blackhawk Statement Group.
To use the service, patients sign up with their healthcare organization to access their healthcare bills online. When ready to make a payment, patients simply click “Pay Bill Online” and are taken to a provider-branded payment page securely hosted by TrustCommerce. There, they can enter account information and submit the transaction. The Blackhawk Statement Group coordinates and reconciles the payment with the healthcare organization.
“TrustCommerce is pleased to partner with The Blackhawk Statement Group,” says Rob Caulfield, CEO. “This integration furthers our mission to provide the most comprehensive payment solutions for the healthcare industry—while protecting healthcare privacy information. With providers moving into a paperless environment, information security and risk management remain our primary focus. We continue to offer healthcare partners the highest level of secure data transport and storage with exceptional customer service.”
TrustCommerce and Blackhawk seamlessly integrate with GE and Epic systems. Leading health care organizations throughout the United States are currently using the service.
About The Blackhawk Statement Group
The Blackhawk Statement Group is the recognized leader in providing patient-friendly billing statements to GE and Epic Systems users. www.bhawk.com
Headquartered in Irvine, California, TrustCommerce provides secure payment processing for companies of all sizes—from start-ups processing 100 transactions a month, mid-size companies processing 25,000 transactions a month, to Fortune 500 businesses processing millions of transactions per month from multiple locations. We safeguard the merchant-customer relationship by providing speed, security, reliability and a commitment to earn and keep your valued trust. 800.915.1680