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Like a large vitamin sliding sideways down your throat, some things are uncomfortable. Our goal at TrustCommerce is to make sure payment processing isn’t one of them. That’s why we’ve developed and continue to expand our Client Resources.
At TrustCommerce, we not only offer great payment processing solutions, but we also pride ourselves in the relationship we develop with our clients and partners through our people and the comprehensive technical resources, training, and ongoing support we provide.
As a TrustCommerce client, there are many ways you can learn how to use the products and features included with your account. Whether you prefer self-paced training or want to speak to a live specialist, we’ve got you covered. Enjoy this list and happy learning!
Client Support
Our people are the heart of TrustCommerce. Whether you are working with Client Services, a Merchant Boarding Specialist, Solution Consultants, Account Management, or the Product & Implementation Team, our staff is friendly, knowledgeable, and responsive.
The Client Services team serves as our central support system. TrustCommerce provides customer support 24/7/365 via phone or email. You’ll always be working with a live, experienced professional. They are happy to assist with product functionality and service-related questions.
Partner Directory
Have you visited our online Solutions Directory? Here we showcase our Integration Partners. If you are looking for a shopping cart, electronic health software (EHR), IVR, or other software or hardware solution already integrated with TrustCommerce, our Solutions Directory is the perfect place to start. We add new partners regularly, so let us know who you would like to see join our network. Or, tell your solution partner about integrating with TrustCommerce.
>>Search for a Partner in the Solutions Directory.
Documentation
When you have a question and want to look up the answer, documentation is going to be your best bet. Written by the TrustCommerce Information Management team, you will find comprehensive Developer Guides and User Guides available within the TC Vault. Whether learning how to use a new product or leveraging an existing feature, these Guides will show you the path.
>>Check out TrustCommerce Documentation within the TC Vault. From Product Support > select Downloads.
Training
If you are just getting started with TrustCommerce, adding new locations, or leveraging new products, training can be provided as needed. Schedule a Train the Trainer session or training for your administrators or primary users to help get them up and running quickly.
Training Videos
For those that prefer independent learning, in-depth training videos are accessible 24/7/365 to fit your unique schedule. These videos are chock full of content to help you become familiar with TrustCommerce. This training is helpful for new customers or users looking to learn a new TrustCommerce feature.
>>From the left-hand navigation menu > select Training Videos.
In-Product Help
When you are working within the TC Vault Virtual Terminal, take advantage of the Help tool for guidance. Simply select the Help icon in the top right-hand corner. Choose the category in which you are interested. From ‘Getting Started’ to information on ‘BillingID tokens,’ you can look up answers to common questions quickly.
TrustCommerce Blog
Sharing is part of our DNA at TrustCommerce. One vehicle we like to use is our blog. In the TrustCommerce Blog, you’ll find articles to educate you on new products and features, raise security awareness, keep up with industry insights, find out what events we’ll be attending, and much more. If you haven’t already, subscribe to the TrustCommerce blog or follow us on social media to learn when new articles are posted.
We Want to Hear from You
We like hearing from our clients. It’s easy to give feedback using the orange-colored ‘Give Feedback’ tool on the right edge of the TC Vault. Who knows, your suggestion might make it into a future product release!
As always, we thank you for being a TrustCommerce customer and hope you take advantage of these Client Resources built just for you.
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