Healthcare organizations must be aware of vulnerabilities when accepting electronic payments and be proactive about protecting against them. Whether it is an individual employee who steals a patient’s payment card information or a large-scale cyber-attack, compromised data is costly. According to Ponemon Institute’s 2013 Global Cost of a Data Breach, Healthcare experiences the most costly data breaches at $233 per lost record; pharmaceuticals rank third at $207. Couple that with damage to brand and reputation and it is easy to see how difficult it can be to recover from a breach.
With patients bearing more of the responsibility for healthcare payments, healthcare organizations are looking for ways to make it easier for patients to pay, thereby improving collections and decreasing the time and resources it takes to collect payments.
Healthcare payments landscape
More than $2.7 trillion of healthcare payments are made in the U.S. annually, which represents one sixth of the U.S. gross domestic product (GDP). Direct patient-to-provider payments represent $326 billion.1 According to a McKinsey & Co. report, about 35 percent of a provider’s total revenue will come from patients.