Life was simpler way back when. Some of you may remember when televisions only had three channels. A pencil or typewriter was your primary means of written communication. When you made a purchase or paid a bill, you mailed a check or paid cash at the register. Choices were limited, but simplicity appeared to make everything a little more manageable.
Innovations have lead to more choices and greater convenience—especially in our payments world. Think of all the ways consumers pay today: cash, check, credit cards, ACH/e-check, debit cards, gift cards, etc. Merchants also have a multitude of ways to accept payments: POS, online, automated recurring billing, SMS, mail order/telephone order, kiosks, integrated voice recognition (IVR), mobile devices—you name it.