Jennifer Cervantes, Director of Account Management, is responsible for leading the Account Management team with a focus on ensuring excellence in account services. Jennifer provides strategic direction, guides process improvement and planning, and supports the growth and optimization of key client relationships ensuring mutual business satisfaction and client retention. Under Jennifer’s leadership, TrustCommerce’s existing client relationships have grown exponentially by continually improving operational efficiencies, controlling costs while delivering consultative support, and guidance to clients and the account management team.
Prior to joining TrustCommerce, Ms. Cervantes spent more than 10 years at TSYS Acquiring Solutions in a variety of client facing, technical, training, and leadership positions. She brings over 17 years of experience and in depth knowledge of the payments industry to continue guiding the support and consultation of TrustCommerce’s main focus—our clients.