Tip Tuesday: How to Set Up an Installment Payment

In the third part of our TC Citadel® series, you will learn how to set up an installment payment cycle. Installment payments, like recurring payments, allow you to automatically deduct payments from a customer’s credit card or checking account. However, installments allow you to accept a payment towards a portion of a larger invoice. This is great for Healthcare, Insurance, or any organization that does invoicing.  You can set up an installment payment within the TC Vault® or via TC Link® API. This article’s example will use the TC Vault.

Tip Tuesday: How to Set Up a Recurring Payment

In today’s Tip Tuesday, part two of our TC Citadel series, we will go over setting up recurring payments. Recurring payments are a great benefit to many organizations that provide a subscription service such as: Web Hosting, Magazines, Non-Profit Payment Solutions, and so forth. TC Citadel’s recurring payments make it easy for an organization to set up a subscription type payment that will automatically deduct the funds from a customer’s credit card or checking account. This can be done within the TC Vault® or via our API, TC Link®. Here, you’ll learn how to configure a recurring payment within the TC Vault.

Tuesday Tip: Create a Custom Field

The ability to collect and report on data that is meaningful to your organization can help your business operate more efficiently. However, when it comes to payment data, some businesses find it hard to centralize this data so employees with proper access credentials can utilize it. Luckily, TrustCommerce offers Custom Fields. You may use Custom Fields via the TC Vault for mail order/telephone order and card present transactions or via your TC Link API integration.

Tip Tuesday: How to Create a Report

Did you know that within the TrustCommerce Vault you can create a simple report to find payments submitted within a defined period of time?  Or, pull a report for daily declines?  Or, view a quick monthly summary of transactions by card type? It’s easy with TC Reporting.

The TC Vault Report generator has been enhanced over the years with our Merchants’ input to continually provide the most comprehensive, easy-to-use reporting tool available. In this quick tip column, I’ll show you how to use the Standard Reporting tool.

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Tuesday’s Tip: What Is the Difference Between a Credit and Void?

There are times in every merchant’s life when a customer makes a purchase and is either unhappy with the product, decides they no longer want it, or maybe there is a mistake on the amount that was charged. In any case, a customer will contact you and ask for a refund. In the processing world there are two types of refunding methods—Credit and Void. What is the difference? We will cover that topic here to help you make the right choice.

Tuesday’s Tip: Resolve a User Lockout

In a world full of logins and passwords it’s easy to understand that one may occasionally forget their password. It can be frustrating and disruptive. TrustCommerce offers User Administration for large organizations so their personnel can access the TC Vault system for billing, accepting payments, issuing credit/voids and so forth. When a User forgets their password they have different options on how they can quickly update their password.

One way is to contact your Administrator and inform them you have forgotten your password. From there, they can assist and get you back in. However, reaching out to an Administrator for password help isn’t always convenient, especially if they are not available. A simpler option is to use the Forget Password tool on the TC Vault Log In page. Here are the main steps.