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Tuesday’s Tip: What Is the Difference Between a Credit and Void?

There are times in every merchant’s life when a customer makes a purchase and is either unhappy with the product, decides they no longer want it, or maybe there is a mistake on the amount that was charged. In any case, a customer will contact you and ask for a refund. In the processing world there are two types of refunding methods—Credit and Void. What is the difference? We will cover that topic here to help you make the right choice.

3 Cs of Partnering with TrustCommerce

Taking a payment is more than a swipe, dip, or wave. The payment is an essential part of commerce. And commerce, well, that is a living, breathing, complex organism. Businesses have diverse systems in order to operate efficiently and to interact with their customers effectively.

When TrustCommerce began, we knew partners would be central to our success. By working with partners we support the interweaving of solutions that make commerce happen; that make businesses work.

Tuesday’s Tip: Resolve a User Lockout

In a world full of logins and passwords it’s easy to understand that one may occasionally forget their password. It can be frustrating and disruptive. TrustCommerce offers User Administration for large organizations so their personnel can access the TC Vault system for billing, accepting payments, issuing credit/voids and so forth. When a User forgets their password they have different options on how they can quickly update their password.

One way is to contact your Administrator and inform them you have forgotten your password. From there, they can assist and get you back in. However, reaching out to an Administrator for password help isn’t always convenient, especially if they are not available. A simpler option is to use the Forget Password tool on the TC Vault Log In page. Here are the main steps.