Healthcare Payment Trend: Patient-Initiated Payments

With patients bearing more of the responsibility for healthcare payments, healthcare organizations are looking for ways to make it easier for patients to pay, thereby improving collections and decreasing the time and resources it takes to collect payments.

Healthcare payments landscape

More than $2.7 trillion of healthcare payments are made in the U.S. annually, which represents one sixth of the U.S. gross domestic product (GDP). Direct patient-to-provider payments represent $326 billion.1  According to a McKinsey & Co. report, about 35 percent of a provider’s total revenue will come from patients.